Who do I contact for getting a STB?
	–	You may get in touch with your Cable Network
	–	The local cable network is like your local retail outlet for any other product
	–	Hathway Help lines for service are also available
	–	In case of refundable deposit, Hathway will issue receipts and ensure refunds
	Do I need STBs on all 3 TVs?
	–	Yes if you wish to view pay channels on all 3 TVsVs
	–	STB is similar to mobile handsets – parallel connections not possible
	Will I need to install new cables in my flat?
	–	NO new cabling is required
	–	Installation takes a mere 5 – 10 minutes
	Do I have a choice of different STBs?
	–	This option is currently unavailable
	–	STBs with PVR will be available later
	Will STB work if I shift locations?
	–	Yes, if it is a Hathway network where digital services are available
	–	Transferable subscribers should opt for refundable deposit scheme
	How do I subscribe for pay channels?
	–	Contact your cable network
	–	Select channels that you want
	–	Pay the cable network
	–	Channels will get activated automatically within 48 hours
	Can I unsubscribe channels?
	–	Yes by giving advance notice by 25th of every month
	–	Minimum period of subscription for any channel is 4 months
	Can I record programmes and watch another programme?
	–	Only if it is a FTA channel
	Who will bill me and who will I have to pay?
	–	Your local cable network will provide the service, bill you and collect your subscriptions
	Can I change my cable network?
	–	need for such a change may not be felt after uniform rates come into effect
	–	alternate delivery platforms like DTH/IPTV will ensure that cable networks will remain competitive